Legal
Refund & Cancellation Policy
Last updated: October 26, 2026
This policy explains how cancellations, refunds and delivery work for ZepAI subscription plans, add-ons and wallet recharges paid through Razorpay.
Free trial
Every new workspace starts with a 14-day free trial. No payment details are needed for the trial, and nothing is charged when it ends.
How payments work
Plans are paid in advance for one month, six months or twelve months. Each payment is a one-time charge for that period; ZepAI does not save your card or charge you automatically. Before a paid period ends we remind you to renew, and the plan stays active only if you pay for the next period.
Cancelling your plan
You can cancel at any time by simply not renewing. Your plan and data stay available until the end of the period you have already paid for. To stop using ZepAI earlier or close your workspace, email zepaiteam@gmail.com from your account email.
Subscription refunds
Subscription payments are not refundable, including for unused days or months of a paid period, and including when you cancel part-way through a period or move to a smaller plan.
Add-ons and wallet recharges
AI credit packs and other add-ons are delivered to your workspace immediately after payment and are not refundable. Wallet recharges are not refundable and wallet balance cannot be withdrawn as cash.
Wrong or duplicate charges
If you were charged twice for the same purchase, charged for something that was not delivered to your workspace, or charged when a payment showed as failed, we will refund that amount in full. Email zepaiteam@gmail.com with your workspace name, payment date, amount and the Razorpay payment ID within 30 days of the charge.
Refund processing
Approved refunds are issued through Razorpay to the original payment method. Banks and card networks usually credit them within 5 to 7 working days after we issue the refund.
Service delivery
ZepAI is an online software service. Nothing is shipped. Plans, add-ons and wallet balance are delivered to your workspace online as soon as the payment is confirmed; if a purchase does not appear within 24 hours, contact us.
Charges by Meta
WhatsApp conversation charges are set by Meta. Amounts already used for messages that were sent cannot be refunded by ZepAI.